Cancellation Policy

Healthwise Integrative Medicine provide an SMS reminder service for all appointments which is sent 1-2 business days prior to your appointment. Please ensure you also record your appointment in your diary or phone calendar as it is still your responsibility to remember an appointment.  We require you to advise us if you need to change or cancel an appointment and at the latest by 1pm the previous business day.  This allows someone from the waiting list to take advantage of your cancellation.

If you do not attend your appointment without notification, you will incur a full fee billed to your account. This must be paid before you attend your next appointment. A late notice of cancellation on the same day as your appointment will incur a fee ranging from $30 to the full amount depending on the circumstances. Medicare or private health rebates cannot be claimed on non-attendance and late cancellation fees.